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Update regarding Journey Beyond Cruise Sydney and COVID-19

Please note, the below details are current as of Wednesday 18 August 2021. We will update this page with more information as it becomes available.

Journey Beyond Cruise Sydney is working closely with authorities and guests in response to lockdowns and changing border and travel restrictions. We are committed to providing a safe experience for guests and our crew and will continue to follow instructions and advice from state authorities.

Due to the Greater Sydney lockdown and the ongoing COVID situation, we have suspended services up until and including the 30th of September 2021.

For guests who were scheduled to join us onboard during this time, please contact the agent you booked your cruise with or email [email protected] to reschedule your cruise.

Thank you for your patience and understanding, and we look forward to cruising with you shortly

 

As part of Australian tourism portfolio, Journey Beyond, Cruise Sydney has now implemented JourneySafe – a plan to keep all guests and crew safe.

Wherever you see the JourneySafe tick, you’ll know we’re taking extra precautions to do just that.

The JourneySafe Experience Plan operates across all Journey Beyond businesses and is your assurance of:

FRESH AND CLEAN | Exceptional Hygiene

Uncompromising cleaning and hygiene – additional cleaning, sanitising and hygiene practices in all areas with particular emphasis on high touch points and hard surfaces.

Our trains, vessels, planes, coaches and vehicles and spaces are fully equipped with all that you will need.

Our air-conditioning systems will be subject to thorough checks and increased routine cleaning to ensure the freshest air circulation supplemented with fresh air options.

FIT FOR TRAVEL | Be Well, Journey Well

For some experiences and journeys, guests will be asked to complete pre-travel ‘fit for travel’ screening and/or temperature checking where necessary.

Immediate and discrete response to any event where a guest or staff member becomes unwell.

This will give you, and all fellow guests travelling, an added level of assurance.

READY TO ROLL | Training and Expertise

All staff have undertaken mandatory JourneySafe training and will be expert in our safety protocols whilst maintaining exemplary service.

We have sighted and verified the COVID safe operating plans for all our partners.

We have dedicated teams who will continue to train our staff, as well as vigorously monitor and manage our JourneySafe protocols.

SAFE SPACE | Physical Distancing

Physical distancing measures will be in place wherever practicable. JourneySafe ensures that we are applying physical distancing, considering both close and casual contact, for the recommended periods of time.

Where we cannot, the highest levels of cleaning and hygiene will be applied.

Optional activities and experiences will be amended to ensure appropriate space, cleanliness and hygiene whilst ensuring guests will still have a unique Journey Beyond experience.

YOUR WAY | Flexibility to Suit You

Choice should always be at the heart of great guest experiences. To ensure our guests can enjoy travel with confidence during these challenging times, we are committed to offering even more flexibility in how you choose to travel with us.

For our journeys that offer optional experiences, guests can choose to do as little or as much as they like and our staff will work closely with guests to ensure their experience is tailored to their needs.

To find out more about JourneySafe and service recommencement dates, please visit www.journeybeyond.com/covid-update

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